FREQUENTLY ASKED QUESTIONS
GENERAL
Can I buy a class and then give it as a gift?
No. You cannot sell or transfer your class to someone else.
Can I redeem a class and get cashback?
No. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for cash.
What if I can't do everything in the class? I haven't worked out in a while.
One of the best things about indoor cycling is that it can be adapted to any fitness level. With the ability to adjust the resistance level on the bike, the workout can suit each rider's abilities. With every class comes increased confidence and strength, so we encourage first-timers to go at their own pace and have fun.
How is Cycle Gang different from the cycling classes offered at my gym?
Cycle Gang is a full-body indoor cycling workout. We ride to the rhythm of the music and incorporate upper body exercises into our workout.
How many calories are burned per class?
It depends on the weight of the individual and the amount of exertion used. Research indicates that on average, indoor cyclists can burn from 500-700 calories in a vigorous 45-minute workout.
Can I ride if I am pregnant?
We have had many pregnant women who are able to ride right up until their due date, but we recommend you check with your doctor before riding at Cycle Gang.
Is there any way to make the seat more comfortable?
As a beginner, the bike and bike seat requires a little getting used to. During this phase, it sometimes helps to wear padded bike shorts or use a cushioned gel seat. In a short period of time you won't necessarily need either.
Do cycling shoes really make a difference and if so, what type should I get?
Cycling shoes offer a more secure position in the pedals enabling the cyclist to work much more efficiently. Pedal strokes become more powerful and allow you to target the correct muscle groups. You will need Shimano Pedaling Dynamics SPD cleats for our pedals.
My friends and I want to take our first class together. Do we need to create our own accounts to sign up?
Yes, each new rider must create an account and fill out a New Rider Waiver Form (available in studios) before their first class.
Do you have childcare in the studio?
No. Unfortunately, we don't.
Do you have locker rooms?
Cycle Gang Fitness Studio has bathrooms that can be used as changing rooms.
Do you have water or do I have to bring mine?
Yes, we have a water dispenser. We encourage you to bring your own bottled water. We also sell bottled water.
What are your studio rules?
All riders must sign a waiver prior to their first ride.
We reserve the right to release any bikes that are not signed in for 5-minutes after class begins. Riders who are more than 10 minutes late will not be admitted into class.
In order to cancel a class reservation and return it to your account, you must unreserve by 4 hours prior to the class. If a rider does not cancel their bike they will be charged for it. Riders can cancel by logging into their MindBody profile online or calling any studio directly.
We are not responsible for any items that are lost or stolen at our studios.
If a rider is planning on leaving class early, we ask that they please tell the Instructor ahead of time.
FIRST RIDE
Do you have locker rooms?
Cycle Gang Fitness Studio has a changing rooms. We have cubby shelves for your personal belongings in the main area of the studio.
Do you have water or do I have to bring mine?
We sell bottled water. The best practice is to bring your own bottled water. We also have a water dispenser available.
Do I need to create an account?
Yes. It's important for us to know who's riding with us and to have your contact information. Adult riders can create an account online, in studio, or by calling a studio.
Do I have to have my own shoes?
Yes, we do not provide shoe rentals at the studio. You are welcome to bring your own cycling shoes, and please note that our pedals are SPD compatible. If you prefer, regular sneakers are perfectly suitable for our cycling classes as well. We aim to make your experience comfortable and accommodating.
How early should I come?
For first-time visitors, we recommend arriving at least 15 minutes prior to your scheduled class. Please be aware that if you haven't signed in within 5 minutes after the class begins, your reserved bike may be released. Additionally, if you arrive more than 10 minutes late, you will not be permitted to join the class. Thank you for your understanding and punctuality in ensuring a smooth class experience.
What do I need to wear?
We suggest sporting a tee or tank on top and form-fitting pants or shorts on the bottom.
How does it work when I get there?
When you arrive at the studio, check in with the front desk. The staff will help you sign-in for your bike, give you a tour of the studio, and set up your bike with you.